COVID-19(Coronavirus) Important Update

Our country is currently being impacted by the COVID-19 Pandemic in ways that affect almost every aspect of how we normally live. Unfortunately, because of the way the virus is transmitted from person to person, the federal, state and local governments have put mandates on the ways we interact. The mandates are meant to keep us all safe and to minimize the spread of the virus. Specifically, for dentists, the mandates require that all routine dentistry be suspended. The American Dental Association currently requires that we limit treatment to emergency care only. Effective March 16, 2020, all of our offices are closed for routine care until otherwise noted. We want our patients to know that we are watching and reacting to the situation as it evolves, and we will keep you all up to date as soon as we know anything different. The doctors and team at Where Smiles Grow are here for you as always and look forward to returning to our usual high quality care as soon as possible. We miss our patients, and we thank you for your understanding!

If Your Child is Experiencing Pain or a Dental Emergency:

Please call our office at 518-785-3911. We have team members available to take calls during our temporary business hours of Monday-Friday 9-2pm. After hours emergency instructions are available at the same number. We will assess your child’s pain and schedule an appointment if needed. All emergency appointments will be seen at our Delmar location: 250 Delaware Ave, Delmar, NY 12054. Due to current social distancing recommendations by the CDC, we will ask that only the patient and one parent be present at any emergency appointments. We ask that you inform us of any current or recent illness when we schedule the appointment.

If you, or your child, have had any of the following experiences, please contact your health care provider before contacting our office:

• Currently have, or recently had, any symptoms of fever, cough, shortness of breath
• Currently have recently come in contact with a person with Coronavirus(COVID-19)
• Currently are under quarantine, or have been asked to voluntarily self-quarantine

Regarding Appointments that are Already Scheduled

If your child has an appointment that has already been scheduled, we will contact you to reschedule. Please do not call the office to reschedule. At this time, we do not know a definitive date when our office will be open again. Thank you for your understanding and patience.

Billing and Financial Questions

Members of our team will be working limited hours and will be available to answer your questions during this time. You may call and leave a message or questions for the financial team at 518-785-3911.

Further Information

During this difficult time, we want you to know we are here for you. We will all get through this together. Please check back as the information on this page will be updated as time goes on and we receive more information. We are following several sources for updates including the CDC (Center for Disease Control), NY State Department of Health, the American Dental Association, and the American Academy of Pediatric Dentistry.

Thank you for your patience and understanding.

Wishing you all good health,
The Doctors and Team at Where Smiles Grow